Secure Glaze UK – Complaints Procedure
If you have a complaint, we want to know as soon as possible so we can put things right quickly and professionally.
Please contact our Customer Care Team with your details and a clear description of the issue.
We are available Monday to Friday, 9:00am – 5:00pm.
How to Contact Us
💬 Live Chat: Available on our website – www.secureglaze-windows.co.uk
📧 Email: Complaints@secureglaze-windows.co.uk
📞 Phone: 08007 10 10 20
✉️ Write to us:
Secure Glaze UK
Customer Care Team
Floor 417, 37 Westminster Buildings, Theatre Square,
Nottingham, England, NG1 6LG
What You Can Expect From Us
No matter how you contact us, Secure Glaze UK will:
- Acknowledge your complaint within 5 working days
- Inform you which department is handling your case
- Ensure all necessary investigations and follow-up actions are carried out
- Keep you updated throughout the process
- Provide our intended resolution within 12 weeks, or explain why an extension is required
Information We Need From You
To help us investigate efficiently, please include:
- Your full name, address, email address, and contact number
- Any order number or reference (if available)
- A clear explanation of the issue
- Supporting photographs or documents (if applicable)
